ALAYA | Personalized 1-13 Birthstones Ring

We ship good vibes — and your jewels — straight to your doorstep. ✨

📦 Processing Time

All orders are processed within 1–3 business days. Once your jewels are packed and glowing, we’ll send you a confirmation email with a tracking link.

🌍 Shipping Times

Delivery times vary depending on your location, but here’s what to expect:

 Country/Region                     Estimated Delivery Time

- Italy                                       5–10 business days

- Germany, France,                6–12 business days

Netherlands, Spain

-Rest of Europe                      7–14 business days

Note: Delivery times may vary during peak periods, customs clearance, or unexpected delays.

🔎 Tracking Your Order

Once your order is on its way, you’ll receive a tracking number via email. You can follow your package’s journey anytime.

📝 Important Notes

• We currently ship across Europe only.
• If your parcel seems delayed, please check your tracking number or email us at returns.oceanasoul@gmail.com— we’re always happy to help.

🌊 Return & Refund Policy

We want you to love every piece you wear. But if something’s not right, we’ve got you covered.

🕒 Return Window

You have 28 days from the delivery date to request a return.

🛍️ Conditions for Return

To be eligible for a return, your item must be:

• Unused and in original condition
• In the original packaging, with all tags attached
• Not personalized (custom items are final sale)

🔁 Refunds & Store Credit

Once your return is received and inspected, we’ll offer:

• A full refund to your original payment method
• Or store credit – your call

🚚 Return Shipping

Return shipping costs are the buyer’s responsibility.
We’re here to guide you through the process, but the return label isn’t prepaid.

✅ How to Start a Return

You can:

• Email us at returns.oceanasoul@gmail.com
• Log into your account and start a return directly from your profile

💌 No Questions Asked

Changed your mind? No worries. As long as the above conditions are met, we won’t ask why.